Our know-how relies on our sales & marketing services we deliver to our customers and our industrial partners.

We first learn the culture of a new brand and stick to it. Then we like to convey its unique selling points to our clients.

We give full support to our industrial partners.

We work closely with the brand owners. Our marketing & communication team is in charge of the best brand building strategy for each of them.

We care about listings, promotions, POS activities, labels customization, packaging design, social media, events, PR, trade shows and more. Our latest achievements : 2 LSA Innovation Awards in a row, in 2016 for NISSIN Soba cup range (snacking category) and in 2017 with our salty macaroons for Auchan caterer departments and 3 LSA Saveur de l'année awards, in 2019 for our wraps Mission, in 2020 for our tortillas chips Mission and in 2021 for our range of soy sauces Kikkoman

Our Quality Assurance & R&D department makes sure each product complies with EU regulations.

TWF is a full member of ESMA (European Sales & Marketing Association), the renowned European association of importers of international food brands.

Our sales forces contribute to our clients success.

• EPIDIS, TWF Retail subsidiary, takes care of the main supermarkets chains and independent trade.

Our field sales managers have a strong reputation in merchandising and POS activities. They are known for their professional achievements. In 2017, they are the winner of LSA Sales force Awards - In-store event category.

EPIDIS is a FEEF member, a national club of 750 French entrepreneurs working closely with the retail chains.

• FRAIDIS, TWF Hospitality & Gastronomy subsidiary, is fully dedicated to the Food Service clients.

Our regional sales managers have a lot of passion and pride about their products. Their main contacts are Executive Chefs, F&B directors, independent Deli Boutiques.
 

FRAIDIS is a FEEF member, a national club of 750 French entrepreneurs working closely with Hospitality and Gastronomy professionals.

• NORPASS, TWF Industry subsidiary, meets the requirements and expectations of our industrial customers.

Our culinary & sommelier chefs at our clients' service.

Transmitting knowledge through higher education is a TWF key pillar.

Our culinary and sommelier chefs offer their services to our professional clients to help them to develop new food and tea menus. They frequently attend regional and national events.

Alain Moron was lucky enough to start working with Dilmah, a family owned company growing the finest Ceylon teas. Alain fell in love of this unique vertically integrated producer of Single Origin and Ethical Teas.

Merrill J. Fernando, the well-known founder of Dilmah teas, and his sons Dilhan and Malik, shared with Alain their philosophy of commitment to “Business is a matter of human service”.

In 2009 TWF and Dilmah partnered with the Institute Paul Bocuse and founded the Dilmah School of Tea, the 1st international school of tea. TWF is involved in the teaching of tea to students originating from 40 countries to graduate from the Institute Paul Bocuse.

Alain has been trained in Sri Lanka by Dilmah and decided to send his staff and sales forces to the Dilmah School of Tea in the Ceylon tea gardens. Then Alain recruited a chef sommelier to transmit in France his passion for tea to his hospitality & gastronomy clients.